DRAMATICALLY IMPROVE YOUR SERVICE IN 12 MONTHS WITH OUR PROVEN IMPRINTING® STRATEGY
“Give us 12 months and we will give you fiercely loyal customers, a mission-minded team that delivers exceptional service, and a service framework that will serve you for a lifetime!”
THE '12-MONTH IMPRINT' PROGRAM WHAT CAN WE EXPECT?
- Full consulting services
- On-site Imprinting® trainings
- On-demand Imprinting® courses (45 video lessons/workbook with lifetime access)
- Custom published service content for Newsletters and other internal communication portals
- SBV's (Service Video Briefs) Customer created training videos for your specific service challenges
- Micro-Trainings (Departmental specialized segmented trainings)
- Service data analyzation
- Leadership support calls
- Surveys & focus groups
- Mystery shopper services
- Team accountability 'loops' & groups
- Ongoing service support
WHAT TYPE OF CONTENT CAN I EXPECT?
CHOOSE YOUR IMPRINTING® PATH (SAMPLE CONTENT FROM IMPRINTING® COURSES BELOW)
As seen on
SELECT IMPRINTING TESTIMONIALS
"Michael has helped us unlock our potential with customers! As a result of Customer Relationship Imprinting, and this partnership, our team now finds more ways to achieve 'Relational Velcro' and make our customer's day."
Harley Davidson
"Michael and his team deliver! We have been blown away at all they have done to help us exceed patient expectations."
Loma Linda University Medical Center
"Michael understands the needs/wants of today's consumer. This unique approach to customer service will increase sales and profit at any business!"
David Farnum, Carl's Jr. Franchisee of the year and #1 ranked Carl's Jr. in the U.S.
"Michael exceeded our expectations! We would highly recommend His training."
BYU
"Michael has played a very strategic role in the development of our team that has enabled us to expand our imprint with customers like never before."
Polamarketing.com
"Michael's training hits at the heart of service excellence!"
Roar Beverages Inc
WHAT PEOPLE SAY ABOUT THE CUSTOMER RELATIONSHIP IMPRINTING EXPERIENCE
"The trainings are very interactive. I learn something new at every training."
"Great lively and entertaining presentations. Thank you!"
"Michael is a great motivator"
"I like that everything to train us can be used, not only professionally, but personally."
"I like the variety in the customer experience trainings."
"Michael is great at what he does. His examples resonate well with us."
"Michael, you had my full attention every time and was enlightening."
"I like that there are workbooks to fill out, and we are able to keep for future reference."
"It brings me great joy! The way we communicate with each other is something I appreciate and I find value in Michael's genuine storytelling."
"Excellent trainings!"
"I really love how we get to interact with our coworkers in to figuring out more ways to help our customers."
"I love the stories shared during the training."
"Very knowledgeable and thorough."
"The regular trainings are beneficial because they help staff remember the purpose and serve as a refresher to stay focused on our goals and mission."
"Super helpful and fun! It’s motivating that michael gives us that push into giving great customer care!"
"Great speaker very motivational to start the week with a positive attitude."
"Michael is a very good speaker"
"This training has helped me to talk and collaborate with coworkers which I usually don't do so it is nice."
"I appreciate how he can read the room and know how to keep us engaged."
"Great source of training material and entertaining."
"I think the trainings are helpful in regards to building skills. I would want to continue doing everything I can to make it sustainable."
"I think Michael is a great public speaker and he does really well with the trainings."
"The trainings are entertaining I was skeptical at first. Michael is great. "The material sticks and you start to apply the tools presented in the course."
"I am pleased with the trainings, I like the stories because they make you understand the content."
GET IMPRINTING RESOURCES!
We have several imprinting resources to help you and your team deliver exceptional Service.
GET IMPRINTING RESOURCES HERE!
